Frequently Asked Questions

Kindred Supply – FAQ

1. How long does shipping take?

  • U.S. Orders: 7–14 business days.

  • International Orders: 14–31 business days.
    We work with trusted suppliers and carriers to ensure timely delivery.

2. Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping times vary (14–31 days), depending on location and customs.

3. How can I track my order?

Once your order is processed, tracking information will be uploaded and sent to your email. You can check your tracking anytime on our Track Your Order page.

4. What is your return policy?

We accept returns within 30 days after delivery for unused and unopened products. To start a return, please contact us via our Contact Page or email us at kindredsupplystore@gmail.com.

5. What if my order arrives damaged or defective?

If you receive a damaged or defective product, reach out to us within 48 hours of delivery with photos, and we’ll send a replacement or issue a refund.

6. Do you offer refunds?

Yes, refunds are available for returned products (in original condition) once inspected. Shipping costs are non-refundable unless the return is due to our error.

7. Can I cancel my order?

Orders can be canceled within 24 hours of purchase. After that, we cannot guarantee cancellation as your order may already be processed.

8. Are your products eco-friendly and safe?

Kindred Supply is committed to conscious living. Many of our products are reusable, eco-friendly, or made from natural materials designed to reduce toxins and waste in daily life.

9. How do I contact customer support?

You can reach us through our Contact Page or email kindredsupplystore@gmail.com. We aim to respond within 24 hours.

10. Do you offer discounts or promotions?

Yes, we occasionally run promotions and offer exclusive discounts to email subscribers. Sign up for our newsletter to stay updated!